FAQ - Frequently Asked Questions

You can find answers to most of your questions on this page:

1. How quickly do you respond to my inquiry?

We answer all inquiries as quickly as possible and always within 24 hours on weekdays. You can send an email to us at info@equitec.dk or call during opening hours.

2. Is it safe to shop on equitec.dk?

Yes, we do our best to ensure that everyone has a good shopping experience on equitec.dk. Equitec.dk meets all conditions for online trading and is a 100% secure online store to shop with.

3. How do I pay online?

You can use, for example, Dankort, Visa, Mastercard or American Express - it's easy and secure. We do not ship cash on delivery and we do not accept payment via bank transfer or EAN.

4. What does delivery cost?

Equitec has cheap shipping rates throughout Europe.

5. How do you ship my package?

All packages are sent with GLS or PostNord and with recipient's signature for your security. This means that a signature is required upon receipt.

6. Can I cancel my purchase?

Yes, you have a 14-day right of withdrawal. The item must be returned in a substantially salable condition.

7. How do I return an item?

You must send the item to our return address and preferably an email to us - that way we can help you as quickly as possible.

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Did you not find an answer to your question?

If you did not find an answer to your question, you are welcome to write or call us on weekdays from 9 AM to 4 PM.

Customer service contact information:

Phone: (+45) 61300382

Email: info@equitec.dk